NOTICE OF PRIVACY PRACTICES (HIPAA)

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

PLEASE REVIEW IT CAREFULLY.

1. Introduction

Level T (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal and health information.

We are a HIPAA-covered entity, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our website
  • Submit forms or inquiries
  • Receive medical services from our clinic

2. Information We Collect

Personal Information

  • Name, email address, phone number, mailing address, date of birth

Protected Health Information (PHI)

  • Medical history, lab results, diagnoses
  • Medications and treatment plans
  • Provider notes and clinical records

Website Usage Data

  • IP address, browser type, device information
  • Pages visited, time spent, and interactions
  • Form submissions and general inquiries

3. Website Data vs. Protected Health Information (PHI)

Information submitted through our website forms (e.g., contact or consultation requests) is not considered Protected Health Information unless it is collected and maintained as part of your medical record.

Your clinical and medical records, once you become a patient, are protected under HIPAA regulations and handled according to strict federal privacy standards.

4. How We Use Your Information

We may use your information for the following purposes:

Treatment

To provide, coordinate, and manage your healthcare.

Example: Reviewing lab results and developing a treatment plan.

Payment

To process payments and support billing activities.

Example: Generating invoices or superbills.

Healthcare Operations

To improve our services and maintain clinic operations.

Example: Quality assurance, staff training, and internal audits.

Communications

To contact you regarding appointments, services, or updates.

Website Improvement

To analyze site performance and improve user experience.

Legal & Regulatory Compliance

To comply with applicable laws, regulations, and medical standards.

5. How We Share Your Information

We may share your information with:

Healthcare Providers

For treatment coordination and continuity of care.

Business Associates

We work with trusted third parties who support our operations, including:

  • Laboratories
  • Pharmacies
  • Billing and payment processors
  • Electronic Health Record (EHR) providers
  • IT and hosting vendors

All business associates are required to sign Business Associate Agreements (BAAs) and comply with HIPAA standards.

Legal Requirements

When required by law, court order, or governmental request.

6. Marketing & Communications

We may send communications related to:

  • Appointments and care updates
  • Clinic services or offerings

You have the right to opt out of marketing communications at any time by:

  • Clicking “unsubscribe” in emails
  • Replying STOP to text messages
  • Contacting us directly

We do not sell your personal or health information for marketing purposes.

7. Your Rights (HIPAA)

You have the right to:

  • Access and obtain a copy of your health records
  • Request corrections or amendments
  • Request restrictions on certain uses or disclosures
  • Request confidential communications
  • Receive an accounting of disclosures
  • Revoke consent where applicable

To exercise your rights, please contact us using the information below.

If you believe your rights have been violated, you may file a complaint with:

U.S. Department of Health and Human Services (HHS)

You will not be penalized for filing a complaint.

8. Data Security, Retention & Breach Notification

We implement administrative, technical, and physical safeguards to protect your information.

  • Access is limited to authorized personnel
  • Data is stored securely using HIPAA-compliant systems
  • Information is retained only as long as necessary for medical, legal, and operational purposes

In the event of a data breach involving unsecured PHI, we will notify affected individuals as required by law.

9. Cookies, Analytics & Tracking Technologies

Our website may use:

  • Cookies
  • Google Analytics
  • Meta (Facebook) Pixel or similar tools

These technologies help us understand website usage and improve performance.

Important:

  • Cookies do not store Protected Health Information (PHI)
  • You can control cookie settings through your browser preferences

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

11. Do Not Sell or Share (Texas Privacy Compliance)

We do not sell or share your personal or health information with third parties for monetary or advertising purposes.

Texas residents may have additional rights under applicable state privacy laws.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, without regard to conflict of law principles.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services indicates acceptance of those changes.

14. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Level T

Email: info@thelevelt.com

Phone: 346-483-8440