1. Acceptance of Terms

By accessing or using the Level T website, you agree to be bound by these Terms of Service. If you do not agree, please do not use the site.

These Terms constitute a legally binding agreement between you and Level T (“we,” “our,” “us”).

2. Medical Disclaimer & No Patient-Provider Relationship

All content on this website is for educational and informational purposes only and is not intended as medical advice, diagnosis, or treatment.

Use of this website, including submitting forms or inquiries, does not establish a physician-patient relationship.

A formal patient-provider relationship is only established after:

  • An in-person or approved consultation

  • Appropriate medical evaluation and laboratory testing

  • Acceptance by a licensed healthcare provider

Individual results from any treatment vary and are not guaranteed.

3. Eligibility

You must be at least 18 years old (or older where required) to use this website and services.

Services are only available to individuals located in Texas or in states where we are legally authorized to provide care, and only after appropriate medical qualification.

4. Use of Site Content & Intellectual Property

All website content, including text, graphics, logos, and materials, is the property of Level T and is protected by applicable intellectual property laws.

You may not:

  • Copy, reproduce, or distribute content without permission

  • Modify or create derivative works

  • Use content for commercial purposes without authorization

Content is provided for informational use only and does not replace professional medical advice.

5. Appointments, Scheduling & Telehealth

  • Submitting a request or booking online does not guarantee an appointment

  • Appointments are confirmed only after communication with our team

  • Cancellations made within 24-48 hours may be subject to fees

Telehealth services:

  • Available only for established patients

  • Limited to certain follow-up services as determined by your provider

6. Prescriptions & Treatments

All prescriptions and treatments, including testosterone therapy and compounded medications, require:

  • A valid medical evaluation

  • Clinical determination by a licensed healthcare provider

  • Ongoing supervision in accordance with state and federal laws

Unauthorized use, diversion, or sharing of prescription medications is strictly prohibited.

7. Payments, Pricing & Refunds

Pricing for services and treatments is subject to change at any time.

We accept approved payment methods, including HSA/FSA where applicable.

Please refer to our Refund Policy for details regarding eligibility, processing, and timelines.

8. Privacy & Protected Health Information

Your privacy is important to us. Please review our Privacy Policy for full details.

Do not submit Protected Health Information (PHI) through general website forms or email.

PHI is only handled securely through:

  • Our patient portal
  • In-clinic visits
  • HIPAA-compliant systems

9. Prohibited Conduct

You agree not to:

  • Use the site for unlawful purposes
  • Attempt to gain unauthorized access to systems
  • Scrape, copy, or exploit site data
  • Submit false or misleading information
  • Harass, abuse, or interfere with operations

10. Limitation of Liability

To the fullest extent permitted by law, Level T is not liable for:

  • Decisions made based on website content
  • Any direct, indirect, or incidental damages from site use
  • Technical issues, interruptions, or errors
  • Third-party websites or external links

Use of this site is at your own risk.

11. Indemnification

You agree to indemnify and hold harmless Level T, its providers, employees, and affiliates from any claims, damages, or liabilities arising from:

  • Your use or misuse of the website
  • Violation of these Terms
  • Any unlawful or negligent conduct

12. External Links

Our website may include links to third-party websites. We are not responsible for their content, accuracy, or privacy practices.

13. Changes to Terms

We may update these Terms of Service at any time.

Updates will be posted on this page with a revised effective date. Continued use of the site constitutes acceptance of any changes.

14. Governing Law

These Terms are governed by the laws of the State of Texas.

Any disputes shall be resolved in the courts located in:

Montgomery County, Texas (or Harris County, as applicable).

15. Severability, Waiver & Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force.

Failure to enforce any right or provision does not constitute a waiver.

These Terms constitute the entire agreement between you and Level T regarding use of the website.

16. Contact Us

If you have questions about these Terms, please contact us:

Level T

12073 N Grand Pkwy E, Suite 200

New Caney, TX 77357

Email: info@thelevelt.com

Phone: 346-483-8440